Looking to treat yourself? Why not, you deserve it. PokerStars Store and Rewards Store offer everything from clothing and accessories to online rewards you can use to enhance your experience on all our great products.
Whether you’re celebrating a winning moment or looking to find the perfect gift, PokerStars Store is the perfect destination.
Click below to browse a wide selection of items including luxury goods, poker products and exclusive branded clothing and accessories.
Collect StarsCoin as a PokerStars Rewards member and redeem it here for a variety of online rewards to enhance your gameplay experience. Online tickets and more are available now – use your StarsCoin to get more play, more value and more fun.
Click below, or find the Rewards Store in the app and our desktop software via the ‘My Rewards’ menu.
Please note that not all items are available in some countries, and that depending on your country of residence, certain duties and taxes may be payable to the relevant authorities in order for you to receive goods which you have ordered. Additionally, you may be required to provide certain documentation before such goods will be released to you.
You are fully responsible for paying any fees and/or providing any documentation as may be required by the relevant authorities in your country of residence. Failure to do so is at your own risk and no StarsCoin will be reimbursed to you as a result of your non-compliance with any requirement within your country of residence for the release of your goods.
You can find the Rewards Store in the mobile client under the ‘My Rewards’ menu. Mobile customers can order tournament tickets and cash rebates in the mobile store. All other orders must be made through the desktop client. If you are unable to order via the desktop client and would like us to enter your order for you, please visit our Help Center to find the best way to contact us. You will need the following information:
Orders can be processed as early as three hours after being placed. Timeframes for order processing will depend on the item and day you are ordering. Some items, such as Security Tokens, are processed on a weekly basis. Please note that when ordering during the weekend, your orders will be processed on Monday/Tuesday.
The delivery time for Rewards Store items varies according to each region, as follows:
|Region||Delivery Time from dispatch notification|
|Rest of the World||10-15 days|
If you do not receive your order within the specified time frame, please contact us via the Help Center.
Otherwise, your package is assumed to have been delivered.
This is a requirement from your local authorities to allow for the courier parcel to be delivered. This information sits with the order and is not to be used for any purpose other than the shipping of your order, in conformity with the data protection laws.
If you wish to have an order sent to an alternate address, you may order the item as normal, but during the order process there will be an option to send the item to an alternate address (‘Use Different Address’). Please DO NOT change the address on your account. It is important to provide an address where someone will be available to receive the package. Please note that some shipping restrictions may apply for certain countries and, as a result, you may not be able to get some items delivered to another country.
Once you place an order, there are no further costs you will need to pay as shipping and taxes are included in the cost. However, depending on your country of residence, certain duties and taxes may be payable to the relevant authorities in order for you to receive goods which you have ordered. Additionally, you may be required to provide certain documentation before such goods will be released to you.
You are fully responsible for paying any fees and/or providing any documentation as may be required by the relevant authorities in your country of residence. Failure to do so is at your own risk and no StarsCoin will be reimbursed to you as a result of your non-compliance with any requirement within your country of residence for the release of your goods. In the unlikely event of a customs request for payment, please note that we will reimburse your account once we receive the paid receipt (clearly showing the amount), and proof that the delivery was from us by means of our Shipping Invoice (Pick Note). Simply visit our Help Center and we will gladly assist you.
Check item descriptions for a sizing chart. Please be sure to check the measurements carefully as our sizes vary in fit.
You must contact us via our Help Center to have your return approved as there are certain procedures and restrictions. If you order the wrong size, you can return the item; however you will need to pay for the shipping costs. You should always check our sizing charts to make sure the item will fit properly.
Should you receive a different item than the one you have ordered, you may be required to send it back to us at our cost; the correct product will be shipped to you free of charge. Please visit our Help Center to find the best way to contact us and we will gladly assist you.
Please keep in mind that if an item is returned to us without the original order number included in the package and/or without authorization, we will not be able to credit back StarsCoin or send a replacement.
Some items are shipped from different locations and will arrive separately.
Yes. As long as the status of the order is 'New' you can go ahead and cancel it through the desktop Cashier. If you need to alter your order, you will first need to cancel the order and place a new order.
Once your order is placed, you will be sent full details via an order confirmation email. Please check any details carefully. Then the order is processed for packing and shipping. Orders are processed on a daily to weekly basis, depending on the item.
Please note that orders can be processed as early as three hours after being placed. Once an order is processed, it can no longer be cancelled or altered.
Please visit our Help Center immediately to find the best way to contact us. You will need the following details:
Once we receive all the required information, we will proceed accordingly. Depending on the item, you may be requested to send it back to us.
The Fulfillment Centre will not accept any walk in returns/exchanges. You must mail your order to the return address provided to you by the Rewards Store Customer representative.
Once the product arrives in its original condition, a new one will be sent out to you or your PokerStars Account will be reimbursed, depending on the arrangement made.
Please do not call the warehouses directly; no information will be given out nor can you buy any items from the Fulfillment Centre.
All inquiries must be directed to our Help Center.
Not all of our distribution centers use the same method for dispatching orders. If you do not see your order status as mailed, it does not mean that it has not been shipped. For further inquiries regarding your order please visit our Help Center.
Regular Mail/Postal services
If your order is shipped via Regular Mail, the delivery will be made by the local Postal services in your area.
The methods and timeframes for delivery vary from country to country, but usually they will make up to two delivery attempts before leaving a card and holding your parcel at the local postal office.
The card will state the date and time they tried to deliver the parcel, the address and business hours of the postal office where your parcel is being held, the date it will be available for pick-up and sometimes a reference code.
In some occasions a redelivery can still be arranged with them or, if this is not possible, you will have to pick up the parcel at the designated postal office. Usually they will hold the parcel for up to two weeks after which the parcel will be returned to the Rewards Store or disposed of.
If your order is shipped via courier (for example FedEx), a tracking code will be emailed to you and you will be able to track it online using the courier´s website. The delivery will be entirely organized by the courier.
The courier will usually make two or three delivery attempts, and after each one a card is left with the date and time they tried to deliver the parcel, a tracking code, address and telephone number for their local office and sometimes a date when they will return for redelivery.
If the courier´s repeated delivery attempts are unsuccessful, they will eventually request that you collect the parcel from their local office, or that you contact them in order to arrange a convenient date and time for delivery.
Usually they will hold the parcel for up to two weeks and, if not collected nor delivered and contact cannot be made with you;, the parcel will be returned to the Rewards Store or disposed of.
Yes. As we are a global leader in the online gaming industry, we strive to maintain this privileged position in all that we do as a business. Accordingly, we ensure that our branded products are manufactured in a responsible manner and to high ethical standards. We strive to ensure that any third party that we engage with to produce our branded products is committed to and abides by the same exacting ethical standards that we maintain.
We incorporate an ethical standards undertaking (“ESU”) within our commercial agreements with our third party manufacturers which is compatible with internationally recognized standards and the ESU addresses a spectrum of ethical sourcing issues designed to ensure that those involved in the production of our branded products are treated fairly and with respect, are paid in line with applicable jurisdictional requirements and operate in an environment that embraces their cultural, ethnic and philosophical differences. A core element of ESU is to ensure that employees meet minimum legal age requirements and we explicitly prohibit the use of underage workers and/or forced labor of any kind, including prison labor, indentured servitude/trafficking or for the restriction of free movement. The ESU also requires that acceptable standards for workplace health and safety practices are maintained, that the workers are paid regular wages and overtime, that there are restrictions on working hours and that the workers are provided with acceptable working conditions and within a safe environment.
Finally, under our ESU, we maintain a right to carry out periodic, unannounced inspections of the factories used by our manufacturers to verify and document their adherence to our ESU and we will act swiftly to ensure that our third party manufacturers immediately rectify and fully address any shortcomings we identify from our inspections.