Installation help: Disk write error (Windows)

If you're having trouble installing our software, it might be because:

• Your web browser is unable to run the installation file.
• Insufficient rights to install the software.
• Security software is preventing installation.

Here's what to do.

Step 1: Troubleshooting

1. If the installer file doesn't run from your web browser, try a different one (Chrome, Safari, etc.).
2. If switching to a different web browser doesn't work, open the folder that contains the installer file. Then, right-click on it and select 'Run as administrator'.
   
3. Temporarily uninstall your antivirus/firewall software if you are still having issues. Then, rerun the installer (ensure you reinstall your security software afterward).

If these actions don't fix the issue, move on to Step 2.

Step 2: Providing information

Contact us with the details below, and we'll investigate the issue:

• Operating system version (Win 7, 8, 10, etc.)
• Download manager (if any)
• Security software (McAfee, Webroot, Avast, etc.)

You can send us this information via our website or software.