Card deposits: Everything you need to know

How do I deposit with my card?

Just follow these steps:

1. Log in to your account and go to the Cashier. If you're using the website version of our Help Center:
   
2. Under the Deposit tab, select the type of card you want to use.
3. Select one of the suggested deposit amounts or enter a different one in the Other field.
4. Select the green arrow.
5. Enter the requested card details:
   • Card number (16 digits without spaces)
   • Card expiry date (month/year)
   • Three-digit Card Verification Number (located on the back of your card)
6. Select the green arrow to continue.
7. On the next screen, select a verification method (if applicable):
   • Mastercard SecureCode
   • Verified by Visa password / One Time Password
8. Review your transaction details and submit your request.

The funds should be credited immediately.

Are there any deposit fees?

We don't charge any fees for using your card to make a deposit. However, players are responsible for any fees charged by their card issuer. For more information on your card issuer's policy when it comes to online purchase fees, contact them directly.

I'm trying to deposit but I can't. Why?

Here are some of the most common reasons for a failed deposit:

• Incorrect information: Check your card details and try again.
• Expired card: Make sure your card is not expired or due to expire this month.
• Insufficient funds: Check your available balance and try again.
• Card blocked for online gaming transactions: Contact your bank to confirm if they allow online gaming transactions under code 7995.

If you're looking for an alternative deposit option, simply head to the Cashier to review all available options.

I want to use a new card to deposit, but I'm not able to.

If you're having difficulties depositing with your new card, it might be because:

• You're using the Fast Deposit option, which uses stored information from previously used cards. If this is the case:
  1. Go to the Cashier, press 'Fast Deposit Options', select 'None', and then hit 'Save'.
  2. To store your new card details for future fast deposits, make a new deposit in the Cashier and tick the 'Save payment information and make this my Fast Deposit account' box.
• You're attempting your deposit using the pre-filled information in the previously used method's pop-up screen.
  1. To use a new card number, press the 'Remove' button and then 'Confirm'.
  2. To keep the stored information and use a different option, press 'Other payment' and you'll be taken to the Cashier.
• Your new card is restricted from online gaming transactions. Contact your card issuer to confirm and remove this restriction if possible.