Delivery fees and time frames, shipping worldwide, available items and tracking information

We do our best to ship worldwide. Sometimes, there are restrictions in place that are out of our hands.

If you can't find the item you like, it's usually because (of):

• We've discontinued the item or it's out of stock.
• It's not available in your country.
• Local shipping restrictions.

How do I check the items available?

Log in to your account from the desktop software and head to the Rewards Store. We regularly update the list of available products for each region.

If there are any restrictions on any of our products, these will show at the checkout point.

Check and confirm your information and choose your preferred delivery method at the checkout.

How much is delivery?

Costs for delivery will vary depending on your region.

You can see this information displayed next to each delivery method. You can also see it in the confirmation email we'll send you after placing your order.

When will my order arrive?

These are the delivery timeframes based on where you are in the world:

Region	Delivery time from dispatch notification
UK	3 to 5 business days
Europe	7 to 10 business days
Rest of the world	10 to 15 business days

To see your orders, log in to your account and select:

• My Rewards → Rewards Store → Redemption History

How do I track my delivery?

Tracking information is not always available. This can be because of a country's shipping policy or the local mail delivery method. If we've sent your package via courier (i.e., FedEx or DHL), you can track your package on their website.

At the moment, we don't offer rush delivery or an express service.

How do I claim shipping fees and taxes?

When you redeem your StarsCoin for items in the Rewards Store, the StarsCoin price includes any shipping fees or taxes. You don't have to pay extra charges.

If Customs charges you these fees, we can reimburse you. Just send us a copy of the following documents and we'll take it from there:

• The parcel invoice (proof of fees that customs have charged you).
• The paid receipt (clearly showing the amount paid).
• Our shipping invoice (Pick Note) showing our company name as the shipper.

Why we cannot send items to a PO box address

We want to be sure your order reaches you. That's why we don't send orders to PO box addresses.

If there's any problem with your delivery, please contact us as soon as possible.